Closing the 'feedback loop' and providing a report to both participants and decision makers is one of the most important elements of an engagement process.
It allows decision makers to easily see who has participated in an engagement process and to understand the breadth of feedback and stakeholder opinion. It also allows participants to receive a summary of the range of information received and how this and their own feedback is being considered.
The concept of the feedback loop can be broken down into the three simple elements
We asked, You said, We did.
Providing feedback to participants can result in increased motivation to participate in future engagement processes and helps to:
- build trust and confidence in engagement process
- provide transparency and accountability
- clarify whether community issues have been accurately understood
- improve relationships
- confirm whether the original engagement goals and objectives are being met
We Asked, You Said, We Did
An effective engagement report should include:
- a summary of the process (what you did)
- a summary of the findings (high level/common themes)
- we asked (key questions)
- you said (use graphs, images and verbatim comments)
- we did (a response to comments and feedback is being used)
- next stages of your project (how to stay involved/informed, contact details)
Use the Better Together Reporting Template (DOC, 130KB) to help you get started. Feel free to adapt and modify the template as required for your project.
Below are some examples of good engagement reports: