Masterclass : Why people get upset and what to do about it in Community Engagement

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This course has been offered:

  • Adelaide, 11 May 2017
  • Adelaide, 4 April 2017

Trainer Barbara Chappell (also delivers our most popular masterclass - Facilitation) has seen it all in years of engagement activities in local and state government. She has a Masters in Conflict Management and is an accredited trainer for the International Association of Public Participation (IAP2) including their "Emotion & Outrage" course.

Is your project or engagement likely to have people with strong views? Learn how to plan for effective engagement for everyone. Do you have skills and techniques to ensure everyone is heard in an engagement? Discover and practice strategies that work.

Based on the work of Dr Peter Sandman.